Help Center
We have compiled a list of frequently asked questions and key information regarding our store's policies and operation.
Are your products authentic?
We take pride in curating authentic luxury pieces and so partner with a network of established authorized retailers , vetted and highly trusted luxury consignment platforms and vendors across the globe to source gems from the designers you love.
Each item under-goes a rigorous and stringent authentication process at the source , once procured we enlist Entrupy , leaders in luxury goods authentication , for a second examination and nod of approval before listing to our site.
It is of utmost importance that we deliver quality products you can trust to be 100% authentic and so our multi- team authentication process by experts with years of experience in the luxury goods industry ensures that we are able to stand by our word of authenticity and money back guarantee.
What is the condition of your products?
Unless stated otherwise all items are pre-loved and is likely to show signs of wear and age. We thoroughly inspect every piece and make every effort to highlight all notable flaws via pictures and the description , however , given that our items are pre- loved please allow for subtle unstated imperfections.
When will my order be shipped?
Your package will be shipped 2 - 3 business days from order placement and typically arrives within 4- 5 days thereafter depending on the carrier. Package deliveries will require a recipient signature.
Cancellation and Returns?
We have partnered with Seel , leaders in e-commerce purchase insurance , to offer worry free purchase protection at check-out. Opting to purchase insurance guarantees you a full refund if your order doesn't arrive as described , including loss and damage in transit. If you choose to forego purchase insurance all sales will therefore be final. Please review all the photos and descriptions carefully to be certain of your selection , due to the nature of our business we are unable to cancel orders and/or accept returns. We , however , provide a 7 day 100% Money Back Guarantee of Authenticity, which allows you to inspect the item in person and enlist an authorized and reputable authentication service to further confirm authenticity. Should you have any concerns regrading authenticity please contact us and we would be happy to assist.
By shopping with us you agree to the terms of service and return / refund policy.
If you have additional questions or need help please fill our the contact form below and we will get back to you within 24 hours.